Learning takeaways of chapter 5&6&7
For the takeaways of these 3 chapters, I
came up with 4,4,5 points each as takeaway.
Chapter 5.
The Five Stages of the Consumer Purchase
Decision Process
Consumer purchase decisions consist of five
stages: problem recognition, information search, evaluation of alternatives,
purchase decision, and post-purchase behavior. Companies should identify
touchpoints in these processes and use customer journey maps to deepen their
understanding.
Three Variations of the Purchase
Decision Process
Consumers use three decision-making styles.
Which are extensive, limited, and habitual. Depending on their level of
involvement. In cases of high involvement, they carefully go through all the
steps, while in cases of low involvement, they tend to minimize information
gathering and evaluation.
Psychological Factors Affecting Consumer
Behavior
Psychological factors such as motivation,
personality, perception, learning, values, beliefs, attitudes, and lifestyle
have a significant impact on consumer purchasing behavior. These factors are
also related to the formation of brand loyalty and product evaluation criteria.
Sociocultural Factors Influencing
Consumer Behavior
Sociocultural factors arising from formal
and informal personal relationships also influence purchasing behavior.
Personal influences such as opinion leaders and word of mouth, self-evaluation
and reference groups, family life cycles and decision-making, social class,
culture, and subculture all affect product preferences and purchasing patterns.
For the chapter 6,
Three types of organizational markets
There are three types of organizational
markets: industrial markets, reseller markets, and government markets.
Industrial markets reprocess products for resale, while resellers resell
products without processing them. Government markets purchase products and
services for public services. NAICS (North American Industry Classification
System) provides a common standard for measuring the economic activities of
these markets.
Characteristics of organizational
purchasing and differences from consumer purchasing
Organizational purchasing has
characteristics that differ from consumer purchasing, such as the nature of
demand, order size, number of buyers, purchasing objectives, purchasing
criteria, buyer-seller relationships, and the presence of multiple decision-makers.
The purchasing process is more formal, involves more participants, and places
greater emphasis on supplier capabilities and post-purchase evaluations.
The Influence of Purchasing Centers and
Purchasing Situations
Purchasing centers consist of multiple
members who share common goals, risks, and knowledge and are involved in
purchasing decisions. They include not only purchasing managers but also
influential individuals and gatekeepers who manage the flow of information.
Characteristics of online purchasing in
the organizational market
Online technology enables the immediate
sharing of information and reduces order processing costs, expanding the scope
of transactions through e-marketplaces. In traditional auctions, the highest
bidder wins, but in reverse auctions, the supplier offering the lowest price is
selected.
And lastly for the chapter 7,
The Essence of World Trade and a Global
Perspective
World trade can be viewed as a
complementary economic activity in which exports and imports influence each
other. Trade flows reflect the interdependence between industries, countries,
and regions.
Major Trends Affecting World Trade and
Global Marketing
Recent major trends include the rise of
economic protectionism in various countries, challenges to free trade,
competition among global companies, the emergence of global markets utilizing
the Internet, and an increase in economic espionage activities surrounding
technology and confidential information.
Environmental factors affecting global
marketing
Cultural factors (values, customs, language),
economic factors (stage of economic development, income, purchasing power,
exchange rates), and political and regulatory factors (legal systems and
policies of each country) have a significant impact on the success of global
marketing.
Approaches for companies to enter global
markets
Companies can enter overseas markets in
four ways: exporting, licensing agreements, joint ventures, and direct
investment. Exporting involves selling products to other countries, while
licensing agreements involve providing intellectual property usage rights.
Joint ventures involve joint investment with local companies, and direct
investment involves establishing subsidiaries in local countries.
The difference between standardization
and customization in global marketing strategies
Standardization is a strategy that unifies
marketing elements across all countries, while customization is a strategy that
adjusts elements according to the country and culture. Global companies build
their strategies based on the principle of “standardizing as much as possible
and customizing as needed.”
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